Privacy Policy
This Privacy Policy describes how Xtreme Air Services (“Xtreme Air Services,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website at xtremeairservices.com (the “Site”), contact us, schedule or receive services, make a purchase, or communicate with us by phone, email, or text message. By using the Site or our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Xtreme Air Services is a heating, air conditioning, plumbing, electrical, and refrigeration services company serving the Dallas–Fort Worth metroplex, including Dallas, Plano, Irving, Mesquite, Sunnyvale, and Fort Worth, Texas. You can reach us at:
- Address: 308 U.S. 80 Frontage Rd., Sunnyvale, TX 75182
- Phone: (972) 288-2263
- Email: servicetoday@xtremeairservices.com
2. How We Collect Consumer Data
We collect information you provide directly to us, information collected automatically when you use the Site, and information from third parties. This may include:
- Contact and identity information: your name, mailing and service address, email address, and telephone number — collected when you fill out a contact or appointment-request form, opt in to text messages, schedule online, make a purchase, or call us.
- Service information: details about the equipment at your property, service history, appointment details, and the requests or questions you submit.
- Transaction and payment information: products and services purchased, billing details, financing applications, and payment information processed through our secure third-party payment and financing providers. We do not store full payment card numbers on our own servers.
- Communications: records of your interactions with us, including phone calls, emails, text (SMS/MMS) messages, and form submissions.
- Automatically collected information: your IP address, browser type, device information, pages viewed, and similar usage data collected through cookies and similar technologies, including analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel.
3. How We Use Consumer Data
We use the information we collect to:
- Schedule, provide, and follow up on the services and products you request;
- Send appointment reminders, confirmations, technician-arrival notifications, and service-related updates;
- Process payments, financing applications, invoices, and estimates;
- Respond to your inquiries, quote requests, and customer-service needs;
- Send you account, billing, and maintenance-plan notices;
- With your consent, send promotional offers, specials, and marketing communications;
- Operate, maintain, and improve our Site and services;
- Comply with legal obligations and enforce our agreements.
4. How We Share Consumer Data
We do not sell your personal information, and we do not share your mobile opt-in or SMS consent with anyone for their marketing purposes. We share information only as needed to operate our business and serve you, including with:
- Service providers and vendors who perform functions on our behalf — such as scheduling and dispatch software (for example, ServiceTitan), text-message and email delivery providers, payment and financing processors, hosting, and analytics — and who are permitted to use the information only to provide those services to us;
- Professional advisors such as accountants, attorneys, and insurers, where reasonably necessary;
- Legal and safety purposes — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Xtreme Air Services, our customers, or others;
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets.
5. Your Right to Opt Out
You have the right to opt out of our messaging campaigns at any time, and we will honor your request so that your consent remains fully within your control. To opt out:
- Reply STOP to any text message you receive from us to unsubscribe from future text messages, or contact us at (972) 288-2263 or servicetoday@xtremeairservices.com to opt out of data usage and communications.
- After you opt out, we will send a one-time confirmation text and will not send you further marketing or promotional text messages unless you opt back in.
- To stop marketing emails, use the “unsubscribe” link in any marketing email or contact us using the details above.
Opting out of text messages will not affect your ability to receive service from us through other means.
6. SMS Terms & Conditions
The following terms apply to the Xtreme Air Services text-messaging program:
- Brand name: Xtreme Air Services.
- Types of messages: messages about scheduling and appointments, updates about your service request (confirmations, technician-on-the-way, follow-ups), account and billing notifications, customer-service replies, and — if you opt in — promotions and offers.
- Message frequency: Message frequency varies.
- Cost: Message and data rates may apply.
- Customer care: Text HELP for help, call (972) 288-2263, or contact servicetoday@xtremeairservices.com for support.
- Opt-out: Text STOP to unsubscribe from receiving messages at any time.
- Privacy: Your mobile opt-in information and phone number will not be shared with or sold to third parties for their marketing purposes.
7. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences, understand how the Site is used, and support our advertising. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them. We use Google Analytics and may use advertising pixels to measure and improve our marketing; you can learn more and opt out through the providers’ own tools.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
10. Your Choices and Rights
- Marketing email: You can unsubscribe from promotional emails using the “unsubscribe” link in those messages.
- Text messages: Reply STOP to opt out at any time, as described in Section 5.
- Access and updates: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
- Texas residents: You may have certain rights regarding your personal data under applicable Texas law. Contact us using the details below to exercise any available rights.
11. Children’s Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it.
12. Third-Party Links
Our Site may contain links to third-party websites and services, such as manufacturers, financing partners, and review sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or requests regarding this Privacy Policy or your information, or to opt out of communications, please contact us:
- Xtreme Air Services
- 308 U.S. 80 Frontage Rd., Sunnyvale, TX 75182
- Phone: (972) 288-2263
- Email: servicetoday@xtremeairservices.com